“Mr. Smith has extensive experience and knowledge in the field of information technology,” Mr. Hall said. “He will be an outstanding addition to the City’s management team.”
The City’s chief information officer oversees the Information Technology (IT) Department. The department provides technology services and information systems that deliver value to the City and the greater Raleigh area.
“I’m really excited about coming to the City of Raleigh,” Mr. Smith said. “This is a premier city and a well-run organization. I want to ensure our IT Department continues to provide the best technical support to keep our customers and our community growing.”
Mr. Smith is currently vice president of Group IT for Elster Group in Raleigh, a position he has held since 2011. In this role, Mr. Smith manages a global staff of 110 IT professionals and an annual budget of $29 million. Elster Group is a world leader in measuring and improving the flow of natural gas, electricity and water in 130 countries.
During his tenure at Elster Group, Mr. Smith developed a comprehensive three-year IT strategy that reduced operational spending by 12 million. He also conducted the company’s first ever IT benchmarking to assess Elster Group’s global IT capability against external peer groups. In addition, he identified and staffed key IT leadership positions to support the transition to a competency centered service model. Prior to serving in this role, Mr. Smith was IT director for the Americas region from 2006-2011.
Before serving with Elster Group, Mr. Smith worked for E.I. DuPont de Nemours and Company from 1988-2006, holding various positions, including systems integration leader, IT manager and North America service delivery manager. His last position with the science company was as global SAP and North America service delivery manager. In this role he was responsible for SAP globally and overall IT support services in North America for what at that time was the largest of DuPont’s five business divisions.
Mr. Smith received a bachelor’s degree in computer science from North Carolina A&T State University in Greensboro and a master’s degree in business administration from the University of North Carolina-Wilmington. He and his wife, Gwendolyn, have a 13-year-old daughter.